Privacy Policy
Draft
Draft — have a lawyer review before publishing.
This policy explains what information 5star Harvest collects, how we use it, and the choices you have. We wrote it in plain language. If anything is unclear, contact us at [EMAIL].
Who we are
5star Harvest is a marketing service operated by [LEGAL ENTITY NAME], an Oklahoma business located at [ADDRESS] ("5star Harvest", "we", "us"). We help home-service businesses ask their customers for Google reviews.
Information we collect
Information you give us
When you fill out a form on our website, we collect your first and last name, mobile phone number, email address, business name, and whether you agreed to receive text messages from us.
Information our clients give us
When a business hires us, it shares the names, phone numbers and email addresses of its own customers so we can send review requests on its behalf. For that information we act as a service provider to our client. We use it only to provide our services to that client, and the client is responsible for having the right to share it with us.
Information collected automatically
Like most websites, our site and hosting provider may record basic technical information such as your IP address, browser type, pages visited and the date and time of your visit. We use it to keep the site working and secure. We log visits to pages we create for specific businesses.
How we use information
- To respond to your inquiry and schedule a call.
- To provide our review services, including sending review requests and reminders on behalf of our clients.
- To send text messages you have agreed to receive (see the SMS program section below).
- To send service, billing and account emails.
- To keep our website and systems secure and to meet legal obligations.
We do not sell your personal information.
SMS program
If you check the SMS consent box on our form, 5star Harvest may send you text messages about your inquiry and our services, such as scheduling a call, account and service updates. When we work for a client business, that client's customers may receive review requests and service updates by text on the client's behalf, sent only as permitted by the client's consent records and applicable law.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time. You will get one message confirming you have opted out, and no further texts.
- Reply HELP for help, or contact us at [EMAIL].
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We share information only as needed to run our service:
- Service providers who help us operate, such as our customer relationship and messaging platform (GoHighLevel and its messaging carriers), email delivery, website hosting and payment processing. They may use the information only to provide services to us.
- Our clients, for information that belongs to them, such as whether their customers opened or responded to a review request.
- Legal reasons, when required by law, subpoena or court order, or to protect the rights, property or safety of 5star Harvest, our clients or others.
- Business transfers, if 5star Harvest is merged, sold or reorganized, subject to this policy.
Sharing with service providers never includes mobile phone numbers or SMS consent for anyone's marketing or promotional use, as stated in the SMS program section above.
How long we keep information
We keep information for as long as we need it to provide our services, meet legal and accounting obligations, and resolve disputes. When a client ends service, we delete or return that client's customer data within a reasonable time unless the law requires us to keep it.
How we protect information
We use reasonable administrative, technical and physical safeguards, including access controls and encrypted connections. No system is perfectly secure, so we cannot guarantee absolute security.
Your choices
- Texts: reply STOP to any message to opt out.
- Emails: use the unsubscribe link in any marketing email.
- Access, correction or deletion: email [EMAIL] and we will respond within a reasonable time. If you are the customer of one of our clients, we may forward your request to that business.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the "last updated" date.
Contact us
[LEGAL ENTITY NAME]
[ADDRESS]
[EMAIL]